Careers

 

Valley Communities Credit Union seeks positive, outgoing, service-oriented individuals to join our team. Our difference is in the way we serve our members. Our mission is to build lifelong relationships one member at a time; providing sound financial products and services. Part of building those relationships is going the extra mile to make sure we are meeting our members’ financial needs.

With branches in Marshfield, Mosinee, Stevens Point, Wisconsin Rapids and Wausau, we are committed to serve the communities we work and live in. We define ourselves by our mission, vision and core values. They drive every decision we make and are what make us one of the strongest, well-capitalized open charter credit unions in Central Wisconsin.

If you are interested in being part of a team that is guided by the principle of building lifelong relationships in the work you do, please print and fill out an employment application. You may drop this application off at any of our six locations.

Current Opportunities

Full Time Teller- Marshfield

We are announcing an opening for a full-time teller reporting to the Assistant Branch Manager and based in the Marshfield office.


Responsible for establishing and maintaining effective, professional business relations with members by performing a wide variety of customer service and clerical duties related to teller duties. Assists members and answers or appropriately refers questions.


This is an excellent role for a person with experience in our industry, or an industry with a strong emphasis on customer service. We are a highly member focused credit union.

The successful applicant will be able to:
• Demonstrate warm welcoming communication skills.
• Have knowledge of customer service.
• Maintains privacy of member account information.
• Maintain the Valley Community Credit Union brand identity.


If you or someone you know brings this background, or have additional questions about this opportunity, we are encouraging all applicants to send their resume and a cover letter to Amber Clark at amberc@vccuwi.com.

 

Teller Supervisor- Mosinee

We are announcing an opening for a Full Time Teller Supervisor reporting to the Branch Manager in the Mosinee Office. The primary function of this position is to coordinate and supervise all aspects of teller operations within the branch ensuring the daily activities are being performed on a timely manner.
Basic Functions:
Coordinate and supervise all aspects of teller operations within the branch ensuring the daily activities of the tellers are performed in a timely, accurate and courteous manner. Order and conduct vault cash and coin duties. Well versed in all branch operational procedures. Good leadership skills and the ability to motivate others are necessary. Actively participates in the branch goals by promoting and providing product information and coaching. Provide working leadership and guidance to tellers through assignment of work and by providing technical guidance.
Essential Functions:
• A minimum of 90% work hours will be spent working the frontline and supervising teller staff, assisting in the coaching, training and the development of tellers. Assists tellers in solving member problems, serving as an operational reference.
• Coach staff on a regular basis to guide them to higher performance and productivity, encourage employees to actively cross sell credit union products and services.
• Work with branch management on Branch Goals. Helping to establish staff goals and work closing with staff on individual goals will be required.
• Ensures members are greeted and welcomed to the credit union in a courteous, professional and timely manner.
• Open communication with staff and branch management of any significant problems or concerns.
• Aid tellers with balancing problems.
• Order and maintain vault cash.
• Work to schedule weekly hours for all teller personnel, with branch manager approval.
• Ensures that lobby and work area is clean, secure and well maintained. Maintain cleaning schedule for branch.
• Ability to step in for the Member Service.
• Knowledge of all teller functions and credit union products and services.
• Adhere to help enforce all security procedures as well as other departmental policies and procedures.
• ATM duties; oversee upkeep, operational maintenance and procedural balancing of ATM.
• Investigate teller losses and institute a corrective flow of work.
• Research and resolve member questions, problems and concerns by telephone, written correspondence or in person

If you or someone you know are interested in applying for this role, please send your resume and cover letter to Amber Clark at amberc@vccuwi.com.

 

Part Time Teller- Stevens Point

We are announcing an opening for a part-time teller reporting to the Operations Supervisor and based in the Stevens Point office.


Responsible for establishing and maintaining effective, professional business relations with members by performing a wide variety of customer service and clerical duties related to teller duties. Assists members and answers or appropriately refers questions.


This is an excellent role for a person with experience in our industry, or an industry with a strong emphasis on customer service. We are a highly member focused credit union.
This position will be asked to work between the hours of operations for our branches averaging 25-30 hours per week, with some weeks being higher due the needs of the branch and coverage.


The successful applicant will be able to:
• Demonstrate warm welcoming communication skills.
• Have knowledge of customer service.
• Maintains privacy of member account information.
• Maintain the Valley Community Credit Union brand identity.


If you or someone you know brings this background, or have additional questions about this opportunity, we are encouraging all applicants to send their resume and a cover letter to Amber Clark at amberc@vccuwi.com .

 

Member Service Representative- Stevens Point

Primary Job Function:
Responsible for representing the credit union in a positive and professional manner. Provides assistance and guidance to the membership concerning products and services. Cross-offer credit union’s product and services. Assist members with inquires, and/or problems in a friendly, respectful, courteous, and professional manner. Maintain branch surroundings that reflect the Credit Union’s commitment to provide exceptional member service.


Essential Functions and Basic Duties
• Assumes responsibility for the efficient, effective and accurate performance of teller and member services functions.
o Daily teller transactions and duties.
o Daily branch balancing.
o Back-up member service which includes opening new accounts and offering all of our products.
o Knowledge in all of our products and services.
o Knowledge of all documents/forms needed to perform duties.
o Debit/ATM cards questions and the knowledge on how to order new and replacement cards.
o Order and maintain cash vault.
o Maintain and balance coin GL.
o ATM duties; which include balancing and filling.
o Order members checks.
• Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Keeps informed of Credit Union services, policies and procedures.
• Maintains and projects the Credit Union’s professional reputation. Maintains privacy of member account information.
• Ability to work independently and as a team member while using direction in discretion in decision making and sound judgment in problem solving.
• Ability to multi-task and be very detail oriented.
• Open communication with staff and branch management of any significant problems or concerns.
• Aid tellers with balancing problems.
• Help with accurate completion of require audit logs.
• Ensure that work area is clean, secure and well maintained.
• Assist branch management with any other duties, as assigned.