Careers

 

Valley Communities Credit Union seeks positive, outgoing, service-oriented individuals to join our team. Our difference is in the way we serve our members. Our mission is to build lifelong relationships one member at a time; providing sound financial products and services. Part of building those relationships is going the extra mile to make sure we are meeting our members’ financial needs.

With branches in Marshfield, Mosinee, Stevens Point, Wisconsin Rapids and Wausau, we are committed to serve the communities we work and live in. We define ourselves by our mission, vision and core values. They drive every decision we make and are what make us one of the strongest, well-capitalized open charter credit unions in Central Wisconsin.

If you are interested in being part of a team that is guided by the principle of building lifelong relationships in the work you do, please print and fill out an employment application. You may drop this application off at any of our six locations.

Current Opportunities

Chief Operations Officer- Mosinee Corporate Office

Position Title: Chief Operations Officer
Location: Valley Communities Credit Union, Corporate Office, Mosinee WI
Reports to: Chief Executive Officer/President
Job Class: Full-Time, Salaried (This position will on average work 42-48 hours per week, increase or decrease to this will depend on the demands of the job and the work that is needed to be completed.)


Overview
The Chief Operations Officer (COO) is accountable for the day to day operations of all Credit Union activities. This position will provide effective and inspiring leadership while managing to the Credit Union’s growth strategies. The COO will partner with a variety of stakeholders and work collaboratively with the leadership team. Responsible for the strategic and operational over sight of credit union programs and services; identify means to leverage strengths to take advantage of opportunities for all credit union programs, systems and services. Participate in strategic planning, project plans, development, of policies and procedures, management of day to day operations, and long-range planning. Serve as a role model for the Credit Union’s mission, vision and values statements to promote teamwork and superior quality services throughout the Credit Union.


Key Responsibilities
PROFESSIONAL DEVELOPMENT & STAFF DEVELOPMENT: Attends workshops, seminars, or other developmental opportunities as identified to improve individual and or team performances. Monitors and identifies personal/professional development needs and maintains capabilities consistent with the organizations philosophy and values through special project assignments, technical workshops, and seminars.
− Leads sales and service initiatives and ensures that high levels of member service are provided.
− Responsible for the clear communication of goals, objectives, organizational direction, policies, procedures, rules and regulations to all employees.
− Explains complex concepts and ideas to all levels of the credit union, while modeling a high degree of personal integrity, and demonstrates strong decision making and leadership skills.
− Directs, supervises, evaluates and motivates the Branch Managers. Collaboratively develops goals, roles and responsibilities for Branch Managers to achieve their fullest potential and positively impact growth and profitability.
− Performs ongoing analysis to ensure proper staffing levels for specific areas of responsibility are maintained to help maintain optimum quality for member service.
TEAMWORK: Builds and maintains an effective working relationship with all peers. Coordinates and integrates divisional work activities. Positively contributes to teams and other work groups to carry out credit union projects.
− Maintains a proactive and strategic management style by recommending solutions to issues and prevention of problems before they occur.
− Collaboratively participate with the credit union senior management team in strategic planning and asset liability management.
− Oversees and works collaboratively in the development and the production of the credit union products, services, and leading-edge delivery systems.
PROJECT MANAGEMENT: Oversees projects. Provides constructive input to facilitate project planning and implementation. Assisting in the identification of resources required, costs, benefits, timelines, implementation schedules and evaluations.
− Collaboratively manages the credit unions activities to ensure maximum profit commensurate with the best interest of members and employees.
− Collaboratively establishes the credit union goals and objectives to grow the credit union while enhancing profitability.
− Develops, implements, and manages programs, procedures, systems, personnel and metrics to effect operational improvements.
− Develops, implements, and manages cost control programs.
− Assumes the responsibility for proper analysis and project management occurs with respect to a new product development for member service-related products and services.
− Interprets operating results to implement cost reduction and operating efficiency changes.
PERFORMANCE MANAGEMENT: Positively contributes to the performance management process by setting goals and actively participating in and conducting quarterly performance management feedback sessions.
− Manages, directs and holds accountable direct reports in divisions relating to Member Relations.
− Provides overall leadership and coordination for VCCU branches to ensure optimal utilization and cost-effective operations.
− Conducts financial analysis of services designed to maximize profits and broaden services. Prepares recommendations regarding changes in or adjustments of services for analysis and action.
− Coordinates responses to regulatory exams related to operational issues.
E-COMMERCE: Supports and operates within e-commerce strategy maximizing the use of technology whenever possible. Is familiar with technology applicable to this position and is proficient in using
existing technology. Positively contributes to e-commerce activities by identifying processes or procedures that can be streamlined and/or automated.
COMMUNICATION: Actively participate in staff meetings, management team meetings, senior management team meetings, board meetings, and annual meetings. Provide information to the senior team in a timely manner. Models communication actions consistent with credit union communication commitments. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
CORPORTATE CITZENSHIP: Represents the credit union at appropriate internal events, professional organizations and community events and programs. Ensure that the CEO/President is kept apprised of developments in the community that can affect the credit unions existing or future markets.
− Attend on and off-site management planning sessions; may require travel and working before and after business hours.
COMPLIANCE: Acquires and maintains the necessary working knowledge of federal and state laws and regulations and credit union bylaws and policies, to ensure compliance when selling services and products. Work is subject to review and/or audit on a no-notice basis by Management, Supervisory Committee, auditors and examiners.
− Assumes the responsibility for ensuring that specified areas of the operations are following its written policies and procedures as well as in compliance with applicable federal and state regulations and that proper quality control processes are observed.
− Collaboratively directs with other senior management and branch management in the credit union in attaining established operational goals that are compliant with VCCU guidelines.
− Remains current on changes within the legal, regulatory, economic, and competitive environments which may affect the operations functions.
PROFESSIONALISM: Displays a pleasant, professional manner and positive attitude on the job and follows guidelines established in the Credit Union handbook, including ethics, dress code, and attendance areas.
SAFETY: Works safely and uses safety equipment provided. Reports defects in work area and equipment properly and promptly. Keeps equipment in a proper working order to maintain a safe work environment.
MISCELLANEOUS: Stays current with services and products provided by the credit union and its subsidiaries. Performs all other related duties as assigned.


Qualifications
− Education: Bachelor’s Degree in Finance, Accounting or Business Management preferred.
− Experience: Five to Ten Years or more in Banking or Credit Union experience preferred including time spent in member service and membership relations. Five years of management experience required.
− Communication: Must demonstrate excellent written and oral communication skills, as well as strong interpersonal, organizational, and analytical skills. The ability to motivate or influence internal or external professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.
− Software: Proficiency in Microsoft Word, Excel, PowerPoint, Office and other database management programs necessary, including intranet and internet

Applications and Resumes will be accepted for this position until August 17, 2018. All interviews will be scheduled following this date. If you or someone you know are interested and qualified to apply for this role, please submit your cover letter and resume to Amber Clark at amberc@vccuwi.com.

 

Full Time Teller- Wisconsin Rapids Office

We are announcing an opening for a Full-Time Teller reporting to the Teller Supervisor and based in the Wisconsin Rapids office.


Responsible for establishing and maintaining effective, professional business relations with members by performing a wide variety of customer service and clerical duties related to teller duties. Assists members and answers or appropriately refers questions.


This is an excellent role for a person with experience in our industry, or an industry with a strong emphasis on customer service. We are a highly member focused credit union.


The hours of this position vary from 7:45am-5:15pm or 6:15pm on Fridays. Rotating Saturday schedule is also a must for the position as the branch hours are open from 9:00am-12:00pm.


The successful applicant will be able to:
• Demonstrate warm welcoming communication skills.
• Have knowledge of customer service.
• Maintains privacy of member account information.
• Maintain the Valley Community Credit Union brand identity.


If you or someone you know brings this background, or have additional questions about this opportunity, we are encouraging all applicants to send their resume and a cover letter to Amber Clark at amberc@vccuwi.com. Consistent with our rich history, we will continue to identify and place talented people into roles that best fit their background and strength areas.

 

Full Time Teller- Marshfield Office

We are announcing an opening for a Full-Time Teller reporting to the Assistant Branch Manager and based in the Marshfield office.


Responsible for establishing and maintaining effective, professional business relations with members by performing a wide variety of customer service and clerical duties related to teller duties. Assists members and answers or appropriately refers questions.


This is an excellent role for a person with experience in our industry, or an industry with a strong emphasis on customer service. We are a highly member focused credit union.


The hours of this position vary from 7:45am-5:15pm or 6:15pm on Fridays. Rotating Saturday schedule is also a must for the position as the branch hours are open from 9:00am-12:00pm.


The successful applicant will be able to:
• Demonstrate warm welcoming communication skills.
• Have knowledge of customer service.
• Maintains privacy of member account information.
• Maintain the Valley Community Credit Union brand identity.


If you or someone you know brings this background, or have additional questions about this opportunity, we are encouraging all applicants to send their resume and a cover letter to Amber Clark at amberc@vccuwi.com. Consistent with our rich history, we will continue to identify and place talented people into roles that best fit their background and strength areas.

 

Full Time Teller- Mosinee Office

We are announcing an opening for a Full-Time Teller reporting to the Teller Supervisor and based in the Mosinee office.


Responsible for establishing and maintaining effective, professional business relations with members by performing a wide variety of customer service and clerical duties related to teller duties. Assists members and answers or appropriately refers questions.


This is an excellent role for a person with experience in our industry, or an industry with a strong emphasis on customer service. We are a highly member focused credit union.


The hours of this position vary from 7:45am-5:15pm or 6:15pm on Fridays. Rotating Saturday schedule is also a must for the position as the branch hours are open from 9:00am-12:00pm.


The successful applicant will be able to:
• Demonstrate warm welcoming communication skills.
• Have knowledge of customer service.
• Maintains privacy of member account information.
• Maintain the Valley Community Credit Union brand identity.


If you or someone you know brings this background, or have additional questions about this opportunity, we are encouraging all applicants to send their resume and a cover letter to Amber Clark at amberc@vccuwi.com. Consistent with our rich history, we will continue to identify and place talented people into roles that best fit their background and strength areas.